Refund and Return Policy

Refund and Return Policy – Lenzor Global LLC

At Lenzor Global LLC, we are committed to ensuring your complete satisfaction with every purchase. Our goal is to provide high-quality home and kitchen products that meet your expectations. If, for any reason, you are not fully satisfied with your order, our Refund and Return Policy outlines the steps to return or exchange eligible items. Please review the details below to understand our process and how we can assist you.

Located at 117 S Lexington Street STE 100, Harrisonville, MO 64701, USA, we strive to make returns and refunds as straightforward as possible. For any questions or support, contact us at support@feelamgift.com or +1 (314) 228-8596.

Our Return Policy

1. Eligibility for Returns

We accept returns for eligible products within 30 days from the date of delivery under the following conditions:

  • Defective or Damaged Products: If your item arrives damaged, defective, or not as described, we will provide a full refund or replacement, including any shipping costs.
  • Incorrect Items: If you receive an item different from what you ordered, we will replace it at no additional cost or issue a full refund.
  • Change of Mind: For non-defective products, returns may be accepted at our discretion, provided the item is unused, in its original packaging, and in resalable condition. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer, unless otherwise stated.

Non-Returnable Items: Certain items, such as clearance products, personalized items, or products marked as non-returnable on lenzorglobal.shop, are not eligible for return unless they are defective or incorrect.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Email support@feelamgift.com or call +1 (314) 228-8596 within 30 days of delivery to notify us of your intent to return. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Instructions: Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with return shipping instructions. Returns without an RMA number will not be accepted.
  3. Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Include the RMA number inside the package.
  4. Ship the Item: Send the package to the provided return address (typically our headquarters at 117 S Lexington Street STE 100, Harrisonville, MO 64701, USA, unless otherwise specified). We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
  5. Inspection and Processing: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your return. Approved returns will be processed within 7-10 business days.

3. Refunds

If your return is approved, we will issue a refund to your original payment method (processed via Stripe, our secure payment gateway). Here’s what to expect:

  • Defective, Damaged, or Incorrect Items: Full refund, including original shipping costs (if applicable).
  • Change of Mind: Refund for the product price, excluding original and return shipping costs, provided the item meets eligibility criteria.
  • Processing Time: Refunds typically appear in your account within 5-10 business days after processing, depending on your bank or card issuer.
  • Partial Refunds: In cases where the returned item is used or missing components, a partial refund may be issued at our discretion.

If you do not receive your refund within the expected timeframe, please contact us at support@feelamgift.com for assistance.

4. Exchanges

If you received a defective or incorrect item, we are happy to offer a direct exchange for the same item, subject to availability. To request an exchange, follow the same return process outlined above and specify that you prefer an exchange. We will cover return shipping costs for defective or incorrect items. If the item is out of stock, we will issue a refund or offer an alternative product of equal value.

International Returns

For international orders, the return process is similar, but please note:

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Additional customs fees or duties incurred during return shipping are the customer’s responsibility.
  • Contact support@feelamgift.com for specific instructions, as return addresses may vary for international customers.

Warranty Returns

Most products purchased from lenzorglobal.shop come with a manufacturer’s warranty (typically 1-2 years, as specified in the product description). If your item develops a fault within the warranty period, please contact us to initiate a warranty claim. Provide your order number, a description of the issue, and any supporting photos or videos. We will guide you through the process, which may involve repair, replacement, or a refund, depending on the warranty terms.

Frequently Asked Questions

1. How long do I have to return a product?

You have 30 days from the date of delivery to initiate a return for eligible items. Contact us as soon as possible to start the process.

2. Who pays for return shipping?

For defective, damaged, or incorrect items, Lenzor Global LLC covers return shipping costs. For change-of-mind returns, the customer is responsible for return shipping unless otherwise agreed.

3. Can I return a product without its original packaging?

Returns must include the original packaging and all accessories to be eligible for a full refund. If the packaging is missing, we may issue a partial refund or reject the return.

4. What if I receive a damaged item?

If your item arrives damaged, please contact us within 48 hours of delivery at support@feelamgift.com with photos of the damage. We will arrange a replacement or refund promptly.

5. How will I know if my return is approved?

Once we receive and inspect your return, we will email you to confirm approval or explain any issues. Approved refunds or exchanges will be processed within 7-10 business days.

Contact Us for Support

If you have any questions about our Refund and Return Policy or need assistance with a return, our team is here to help. Reach out to us at:

  • Email:support@feelamgift.com
  • Phone: +1 (314) 228-8596
  • Website: lenzorglobal.shop

Lenzor Global LLC is dedicated to providing exceptional products and customer service. We value your trust and are committed to resolving any issues quickly and fairly. Shop with confidence, knowing we stand behind every product we sell.